You may review our return policy, shipping information, and answers to other questions in our Information Links. For further assistance, please email us or call us toll free 866-567-0813 at our BackyardHQ headquarters..

SECURE ORDER PROCESS! This website is a confirmed secure web site using a GoDaddy hi- assurance SSL certificate. through our Secure Servers operated by our parent company Horizon Building Systems / Patiostore.com. This secure process uses the latest 256-bit encryption technology to protect your personal information. For more information, please review our privacy notice.

PROCESSING TIME: Your order is reviewed by our Order Department to ensure that the order is accurate. If there are any questions concerning your order, we will contact you before processing. Once your order has passed the the review by our Order Department, it is sent to the warehouse for shipment.
If it is a custom order (such as cushion orders), your order is sent in for production.