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Shipping & Returns

The tax laws require us to collect sales tax for all orders sold in Texas.

Shipping Policy:  will ship to almost any address within the contiguous U.S.A. via UPS, FedEx, DHL or the Freight carrier of our choice. We can ship to Alaska, Hawaii, P.O Boxes, APO/FPO addresses, Guam, Puerto Rico, the U.S. Virgin Islands or locations outside the United States of America however, additional shipping charges will apply along with an extending shipping time due to the additional handling involved. Please contact us for charges concerning shipping to these addresses.

Shipping Rates:
In order to offer you the lowest shipping rates possible, we offer low, flat rate shipping costs determined by the item purchased. We also offer Free Shipping on most of our greenhouse kits however, some of the larger kits are priced without shipping inlcuded in the price (we do this because the large greenhouses are shipped via truck line and shipping costs vary greatly depending on where they are being delivered), It will be noted on the individual greenhouse product pages if the a custom shipping quote is required. Normal shipping rates are for orders shipped within the contiguous USA - standard ground shipping. Expedited shipping is available for some products. To check availabily and shipping cost on expidited shipments, please call us:  1 888 814 7531 or email us as
(we reserve the right to change shipping rates when needed - you will be contacted if additional shipping charges apply.)

Large orders:
Contact us for a custom quote on large orders. We accept purchase orders from most businesses, schools and the military. A credit check may be required.

Estimated Availability:
Product availability and estimated shipping times listed on this site are estimates only and are not guaranteed. The availability listed is the average time the product(s) usually take to ship. Multiple Shipments on the Same Order. In order to deliver your order as quickly as possible, your items may ship from different warehouses. In this case you will not receive all your items at the same time. Multiple shipments will not increase your shipping charges.

Please call or email us for instructions on item returns
  • If you return the item(s) in sellable condition within 30 days, (meaning it is in mint condition with all packing materials so we can resell it) you'll receive a credit to your credit card, (or a refund in the method of payment), for the purchase price minus shipping cost to you.** a restocking fee of up to 25% may apply (depends on product ordered)

  • If you return the item(s) in less than sellable condition within 30 days, (meaning it has been lightly used and not damaged and/or you put it together and it really didn't work for you), you'll receive a 4SeasonGreenhouse Coupon for the purchase price (it can be used at any of our Backyard HQ Stores, more are coming soon.) minus a 15% re-stocking fee plus shipping cost to you.**

  • If you return the item(s) in un-sellable condition, (meaning it has been used, worn, damaged and we cannot resell it), we will return the item to you. Please contact our customer service team to arrange the return.
  • Custom Orders: any order that is manufactured after your purchase is subject to a 25% restocking fee - plus the shipping cost to get the item to you. This includes custom greenhouses by Sunglo, Santa Barbara, National plus a few others.
**(We cannot reimburse shipping for returned items except in cases of errors in fulfilling the order - shipping costs to you will not be re-imbursed (note: we offer no shipping charge to you on most orders over $100, however there is a shipping cost to ship the item to you. The amount that we paid the shipping company to get the product to you will not be re-imbursed plus you will be responsible for returning the item to us at your cost.)