We do collect information on this site to enable us to process your order efficiently, contact you about your order, and to improve our site. This includes your name, phone number, billing address, shipping address (if different than your billing address) and your email address. We will contact you about your order when needed. You will only receive periodic emails from us if you sigend up to be on our mailing list
For your protection any credit card information placed on our Secure online server is erased from the secure area of the web site after your order is processed. If you are just window shopping our site,, you can do so with peace of mind. We so not record anything from your computer, or otherwise interfere with your shopping experience. if you don't feel comfortable placing your order online or just want to check up on us, then give us a call at 1-866-567-0813 and we will take your order over the phone, answer your questions or just give you a live weather update from San Antonio, Texas - Monday through Friday from 9 a.m. to 5 p.m.
Your privacy is Important!
Backyard HQ will never, ever share or sell your personal information to anyone. We will only contact you if we have a question about your order.
SSL (Secure Sockets Layer), is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. In order to be able to generate an SSL link, a web server requires an SSL Certificate. We use XRampSSL which is used to create secure links to protect transactions, passwords, personal details, and more.
All of your personal information (including credit card numbers) will be encrypted and then transmitted from your browser to the e-commerce system securely. This information is only viewed by us. You will notice that it takes just a moment to connect into the secure area and that there is a small lock icon on the bottom right of your browser whenever you are prompted to enter information.
Credit Card Information:
Our credit card processor checks the billing address of your credit card account and the CVV2 code on the back of your card. If all the information does not match, we will contact you for verification.
The Order Process:
Online orders are encrypted on our secure servers and transferred to our order system via SCP ( a secure data transmission system). Our order department will review your order before it processing. If there are any problems, or extended delays, we will notify you as soon as possible.
Your credit card will be billed at the time your order enters the shipping process in our warehouse or is sent to a vendor for factory-direct shipment.
Thank you for your interest in our company and our products.